FAQs
The answers to your questions
After receipt of your order, it will be processed directly so that your order is shipped as soon as possible. Therefore, address changes are only valid within the first 30 minutes.
It is not possible to cancel or modify an order. Indeed, as soon as payment is validated, the order is sent to be prepared in our warehouse in order to ship it as soon as possible.
However, you have the option of returning your order to us within 30 days of receipt.
All orders are shipped from France. For this reason, there are no customs duties or import taxes within the EU.
All orders outside the EU may be subject to customs duties, import taxes. These additional charges should be paid by the buyer.
Customs charges go 100% to customs in the destination country and are the responsibility of the customer. Paul Valentine has no control over these charges and cannot estimate their amount.
You have a period of 30 days from receipt of your order to return the item or items to us without giving reasons.* The return must then arrive immediately and in any case within 14 days of the date on which you informed us of the termination of this contract.
The item(s) must be unworn, in the original packaging with tags and protective films intact, and in the same new condition as received. Items returned incomplete, damaged, damaged or soiled by the customer will not be taken back and will be returned to you.